What are your fees?

Fees vary depending on the type of service you receive. Many extended health insurance plans cover a portion or the full cost of treatment. We recommend checking with your insurance provider for specific coverage details.

Do I need a referral?

In most cases, a referral is not required. However, some services or insurance plans may need one. Please contact us for guidance.

If you’re a healthcare provider making a referral, kindly complete our referral form and fax it to 555-555-5555.

Where will I be treated?

Your treatment location depends on the service provided. Sessions may take place in our clinic, community gyms, pools, your home, or even your workplace. In some cases, assessments can also be conducted over the phone.

What is your cancellation policy?

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may be subject to the full service fee.

Do you charge ICBC user fees?

No, we do not. All ICBC-related treatments are billed directly at ICBC-approved rates, with no additional user fees for the client.

Do you offer direct billing to insurance providers?

Yes, we provide direct billing to many extended health benefit plans. Please note that availability may depend on your provider and plan.

If direct billing is unavailable at the time of your visit — due to technical issues or provider limitations — full payment is required upfront. We’ll issue a receipt so you can submit the claim directly for reimbursement.

Some of the insurers we work with include:

• Chamber of Commerce

• Cowan

• First Canadian

• Great-West Life

• GroupHEALTH

• GroupSource

• Industrial Alliance

• Johnson Inc.

• Johnson Group

• Manulife

• Maximum Benefit

• Sun Life Financial

• Pacific Blue Cross

• ClaimSecure.

I want to use my insurance — what information should I bring?

To process your claim, please bring:

1. Your insurance card with policy number and member ID

2. A doctor’s referral, if your insurer requires one

3. A valid government-issued photo ID

If you’re not the primary plan holder, please also provide their full name and date of birth for claim submission.

What should I wear to my session?

Wear comfortable, active clothing that allows easy access to the area being assessed or treated.

• Shoulder injuries: tank top

• Lower body injuries: shorts or loose pants

• Active rehab sessions: workout clothes and running shoes

• Pool sessions: swimsuit, towel, and a personal lock

Do you offer MSP Premium Assistance services?

Yes. If you qualify for MSP Premium Assistance (a program through the BC Ministry of Health for low-income individuals), you are eligible for 10 subsidized visits per calendar year for services including physiotherapy, massage therapy, acupuncture, chiropractic care, and naturopathy.

Simply bring your BC CareCard to your appointment. Our staff will bill the Ministry directly for the covered portion — you’ll only need to pay the remaining patient user fee at the time of your visit.