Report a workplace injury
Start with WorkSafeBC's instructions for workers, including when to report online and when to call.
Administrative help for WorkSafeBC patients
WCB Claim Help in Burnaby and Vancouver
Use official WorkSafeBC resources for reporting, claim status, and account access. Phoenix Rehab can tell you what details the clinic needs and check billing eligibility before booking.
Official WorkSafeBC claim resources
These links go to WorkSafeBC. Phoenix Rehab cannot approve a claim, change a claim, or provide claim status.
View or submit claim information
Use WorkSafeBC's online services, document uploader, or limited claim-status tool.
Contact WorkSafeBC Claims
Use WorkSafeBC's Claims and Rehabilitation Services contact page for claim or status questions.
What Phoenix Rehab needs
Share only the details needed for the clinic to check the booking and billing path.
- Your WorkSafeBC claim number or reporting reference number
- Your Personal Health Number and date of birth
- The date of the workplace injury or illness
- The service you want to book
- Any referral or approval information WorkSafeBC has given you
What the clinic checks
We check whether the claim, service, provider, and visit meet the current billing requirements. We handle eligible WorkSafeBC billing paperwork after that check.
Phoenix Rehab is not WorkSafeBC claim-status support. Contact WorkSafeBC for decisions, status, benefits, payments, or account access.
WCB claim-help questions
Can Phoenix Rehab tell me whether my claim is accepted?
No. Check your status through WorkSafeBC's official tools or Claims Call Centre. The clinic can check the billing path after you share the required claim details.
Can I book before eligibility is checked?
Contact the clinic first. We check eligibility before booking so you know which service and visit type fit the current claim information.
What paperwork does Phoenix Rehab handle?
For an eligible visit, the clinic handles the WorkSafeBC billing paperwork required from the provider. WorkSafeBC still owns the claim decision and claim communications.
Can I receive more than one type of care?
One clinic can provide multiple disciplines under one accepted claim when each service, provider, and visit is eligible. Phoenix Rehab checks each billing path before booking.
Care and contact options
Review the WorkSafeBC care hub or contact Phoenix Rehab with the details the clinic needs.