ICBC Acupuncture
Acupuncture for pain and related symptoms after a collision when it fits the care plan.
ICBC care and direct billing
No User Fee for Eligible ICBC Claims in Burnaby and Vancouver
Phoenix Rehab does not charge a user fee on eligible ICBC claims. Our Burnaby clinic provides physiotherapy, registered massage therapy, chiropractic, acupuncture, and counselling for patients from Burnaby and Vancouver.
Care after a motor vehicle collision
Your provider assesses your current symptoms and recommends care that fits your presentation and claim information.
- Neck pain, stiffness, or whiplash symptoms
- Back, shoulder, or joint pain
- Headaches, dizziness, or concussion-related symptoms
- Muscle soreness or reduced movement
- Anxiety, trauma symptoms, driving fear, or sleep disruption
- Difficulty returning to work, driving, or daily activity
ICBC Physiotherapy
Assessment and care for pain, movement limits, whiplash symptoms, and functional goals after a collision.
ICBC Massage Therapy
Registered massage therapy for soft-tissue pain, muscle tension, stiffness, and related symptoms after a collision.
ICBC Chiropractic
Assessment and chiropractic care for neck, back, joint, and movement concerns after a collision.
ICBC care by discipline
Each discipline has its own clinical role and billing requirements. Eligibility is checked before booking.
ICBC Counselling
Counselling for anxiety, trauma symptoms, driving fear, stress, and sleep concerns after a collision.
ICBC Kinesiology
Movement assessment and guided exercise for rebuilding strength, function, and confidence after a collision.
How ICBC booking starts
Phoenix Rehab does not decide whether an ICBC claim is accepted and does not provide claim-status support.
- 1
Report the collision
Report the collision to ICBC and obtain your claim number. Contact ICBC directly for claim decisions or status.
- 2
Share your details
Provide the clinic with your claim number, collision date, contact details, and the service you want to book.
- 3
We check the visit
The clinic checks the service, provider, visit, and direct-billing eligibility before booking.
Focused ICBC guides
Use the page that matches your immediate question or care need.
ICBC counselling
Care-context information for anxiety, trauma symptoms, driving fear, and stress after a collision.
Whiplash care
What whiplash symptoms can look like and how an assessment guides the care plan.
First ICBC appointment
What details to bring, what the clinic checks, and how the first visit starts.
ICBC rehab questions
Will I have to pay at the visit?
That depends on the claim, service, provider, visit, and current ICBC rates. Phoenix Rehab checks direct-billing eligibility before booking and explains any patient responsibility it identifies.
Do I need a referral?
Referral and approval requirements can vary by service and claim stage. The clinic checks the current requirement before booking.
Can I see more than one discipline?
More than one discipline may be part of care under an accepted claim when each service and visit is eligible. Your providers coordinate care based on your needs.
Can Phoenix Rehab check my ICBC claim status?
Phoenix Rehab checks visit and billing information needed by the clinic. Contact ICBC directly for the claim decision, status, benefits, or account support.
ICBC care and process guides
Review a focused guide or contact Phoenix Rehab before booking.