First conversation
Discuss what happened, how you have been affected, and what you want help with in a private setting.
Counselling after a motor vehicle collision
ICBC Counselling in Burnaby and Vancouver
Counselling can support care under an accepted ICBC claim for anxiety, trauma symptoms, driving fear, stress, sleep concerns, and emotional changes after a collision. Eligibility is checked before booking.
Reasons people seek counselling after a collision
You do not need to fit a label before discussing what has changed since the collision.
- Anxiety or feeling on edge
- Trauma symptoms or upsetting memories
- Fear of driving or riding in a vehicle
- Stress about recovery, work, or daily responsibilities
- Sleep disruption
- Changes in mood, confidence, or relationships
What counselling can address
The counsellor starts with your experience, current concerns, and goals for care.
Care plan
The counsellor recommends an approach based on your concerns, preferences, and scope of practice.
Coordinated care
With your consent, counselling can be coordinated with other Phoenix Rehab disciplines involved in your collision care.
Our registered clinical counsellors
Counselling with a registered clinical counsellor may be covered under an accepted ICBC claim.
Sailas Pui Ha Liu
Registered Clinical Counsellor
ICBC & MVA Recovery, Individual Therapy, Couples & Family Therapy, Trauma & EMDR Therapy, Stress & Anxiety Management
Languages · English, Cantonese, Mandarin
Wendy Wu
Registered Clinical Counsellor
Trauma Recovery & Nervous System Regulation, Anxiety, Burnout & Workplace Stress, Life Transitions, Cultural Adjustment & Identity, Neurodivergent-Affirming Care, Emotional Stabilization & Self-Compassion
Languages · English, Mandarin
Carla Marcoux
Registered Clinical Counsellor
Anxiety, Stress & Emotional Regulation, Trauma, PTSD, Grief & Loss, Self-Esteem, Identity & Life Transitions, Relationship, Family & Parenting Support, Children, Youth, Adults & Couples
Languages · English
How ICBC booking starts
Phoenix Rehab does not decide whether an ICBC claim is accepted and does not provide claim-status support.
- 1
Report the collision
Report the collision to ICBC and obtain your claim number. Contact ICBC directly for claim decisions or status.
- 2
Share your details
Provide the clinic with your claim number, collision date, contact details, and the service you want to book.
- 3
We check the visit
The clinic checks the service, provider, visit, and direct-billing eligibility before booking.
ICBC counselling and billing
Phoenix Rehab checks the claim, provider, visit, and direct-billing requirements before booking.
Phoenix Rehab does not decide whether an ICBC claim is accepted and does not provide claim-status support. Contact ICBC for claim decisions, status, benefits, or account access.
ICBC counselling questions
Do I need a diagnosis to ask about counselling?
No. You can describe the anxiety, trauma symptoms, driving fear, stress, sleep concerns, or emotional changes you have noticed. The counsellor will discuss whether the service fits your needs.
Can counselling be billed to ICBC?
Counselling may be billed under an accepted ICBC claim when the provider and visit are eligible. Phoenix Rehab checks eligibility before booking.
Can the counsellor manage my ICBC claim?
No. The counsellor provides clinical care. ICBC manages the claim decision, status, benefits, and account information.
Can counselling be combined with physical rehabilitation?
Yes, when each service is clinically appropriate and eligible under the claim. Coordination happens with your consent.
ICBC counselling and care resources
Review the parent ICBC hub, first-appointment guide, or counselling service page.