Physiotherapy care for an ICBC patient after a car accident in Burnaby

ICBC direct billing physio

ICBC Physiotherapy in Burnaby

Phoenix Rehab provides ICBC physiotherapy in Burnaby for car accident rehab, pain, stiffness, movement limitations, and return-to-activity planning. ICBC pre-approves 25 physiotherapy sessions in your first 12 weeks after a crash, you do not need a referral to start, and we direct-bill ICBC on eligible claims.

Book ICBC physio visit See all ICBC care

When ICBC physiotherapy may fit

Physiotherapy is commonly considered when a crash affects movement, strength, mobility, daily function, work, or sport. Your physiotherapist will match the plan to your assessment and claim context.

Neck, back, shoulder, hip, knee, or ankle symptoms after a crash
Difficulty lifting, walking, driving, working, training, or sleeping comfortably
Whiplash-related pain, stiffness, headaches, or reduced neck motion
A need for active rehab, exercise progressions, or return-to-activity guidance
Dizziness, balance, or visual-motion symptoms that may call for vestibular and concussion rehab
Muscle or nerve pain where your physiotherapist may consider dry needling or IMS

What ICBC covers for physiotherapy

These are the coverage rules that apply to physiotherapy visits under an ICBC claim. ICBC pre-approves each treatment type separately, so physiotherapy can be combined with other care under the same claim, with one session per practitioner type per day.

25 pre-approved sessions

For accepted ICBC Enhanced Care claims, physiotherapy has 25 pre-approved sessions within the first 12 weeks after a crash. Kinesiology, registered massage therapy, and counselling each have 12. Your first assessment visit counts as one of the 25.

Counted from the day of the crash

The 12-week window runs from the collision date, not from the day your claim is opened.

No referral needed to start

You can book physiotherapy without a referral from a family doctor or nurse practitioner, and without waiting for ICBC approval. Bring your ICBC claim number and your Personal Health Number.

Direct billing to ICBC

Phoenix Rehab can direct bill ICBC when your claim details are available and the visit is eligible, so there is no payment at the visit.

The paperwork is handled here

Your physiotherapist completes the treatment reporting ICBC asks for as part of your care, so you are not chasing forms while you recover.

If you need care past the 25 sessions

Sessions beyond the pre-approved 25 need ICBC's approval, and your physiotherapist can put that request in for you.

Phoenix Rehab does not decide whether an ICBC claim is accepted and does not provide claim-status support. Contact ICBC for claim decisions, status, benefits, or account access.

Our registered physiotherapists

Every one of our registered physiotherapists can treat patients under an ICBC claim.

Reshma Mehta

Registered Physiotherapist

Certified Mulligan Practitioner, Neurodevelopmental Techniques (NDT), Dry Needling, Vestibular Rehabilitation, TMJ Disorders

Languages · English, Hindi, Gujarati, Marathi

Awnee Pandey

Registered Physiotherapist

Neurological Rehabilitation, Vestibular & Concussion Care, Cardiorespiratory Rehabilitation, Musculoskeletal & Orthopedic Rehab, ICBC, Workplace & Post-Surgical Recovery

Languages · English, Hindi

Ali Shafiei

Registered Physiotherapist

Chronic Pain & Muscle/Joint Care, Sports, Orthopaedic & Post-Surgical Rehabilitation, Vestibular Rehabilitation, ICBC & WorkSafeBC Rehabilitation, IMS, Manual Therapy & Exercise Prescription

Languages · English, Farsi

Yves Liu

Registered Physiotherapist

Sports Medicine, Musculoskeletal Rehabilitation, Geriatric Care, Active Rehabilitation

Languages · English, Mandarin

What a session may include

At your first visit your physiotherapist reviews the accident, your symptoms, and your daily limits, assesses your movement, strength, and balance, and starts a plan with you. Later visits draw from these approaches as your recovery progresses. Physiotherapy can coordinate with registered massage therapy, chiropractic, acupuncture, kinesiology, or counselling under the same claim when your plan calls for it, and if your symptoms change during recovery the care mix can be adjusted.

Manual therapyExercise prescriptionIMS and dry needlingVestibular rehabilitationMulligan mobilisationActive rehabilitation

ICBC physiotherapy questions

Does ICBC cover physiotherapy after a car accident?

Do I need a doctor's referral for ICBC physiotherapy?

For the initial pre-approved period, ICBC generally does not require a doctor's referral for eligible physiotherapy treatment. Bring your claim number so billing details can be checked.

Can physiotherapy help with whiplash symptoms?

Physiotherapy may be appropriate for whiplash-related neck pain, stiffness, headaches, or movement limits. Your physiotherapist will assess what fits your presentation.

I have been dizzy or off balance since the crash. Is that physiotherapy?

It can be. Vestibular rehabilitation is care for dizziness, balance, and vertigo-type symptoms and is a listed area of practice on our physiotherapy team. Mention it when you book so you can be placed with a physiotherapist who lists that area.

What should I bring to my first ICBC physio appointment?

Bring your ICBC claim number, BC Services Card or Personal Health Number, the accident date, and any reports, imaging notes, or paperwork you already have.

Plan your ICBC rehab

Related Phoenix Rehab pages for accident care and direct billing.

ICBC Rehab Hub ICBC Massage Therapy ICBC Chiropractor Shockwave Therapy Vestibular and Concussion Rehab IMS and Dry Needling Whiplash Treatment First ICBC Appointment Physiotherapists Physiotherapy Insurance Coverage Contact Phoenix Rehab