Your First ICBC Rehab Appointment in Burnaby
Not sure what happens after you report a car accident claim? Phoenix Rehab can help you start with the right appointment, check the direct billing details, and build a care plan around your symptoms and goals.
Report first
Start by reporting the crash to ICBC so you have a claim number before your appointment.
Bring key details
Your claim number, BC Services Card or PHN, accident date, and any reports help the team confirm billing.
Choose a starting point
Physio, chiropractic, RMT, acupuncture, kinesiology, or counselling may fit different needs after a crash.
Plan next steps
Your first visit should end with a clearer plan for care, booking, and any needed coordination.
What to bring to your first ICBC rehab appointment
What happens during the appointment
The first visit is not just paperwork. It should connect your claim details, symptoms, daily limits, and goals so the next step is clear.
Assessment
Your provider reviews the accident, symptoms, health history, movement, and what has become harder since the crash.
Treatment or care start
When appropriate, the appointment may include treatment, education, exercises, or practical next-step advice.
Billing and booking path
The team can help with direct billing details and future booking options for eligible ICBC visits.
Care planning note: If you are unsure which service to start with, book the closest fit and bring your claim details. The clinic can help route your next step after the first assessment.
How the first ICBC appointment flows
Confirm the claim
Bring your claim number so the front desk can check direct billing details for eligible appointments.
Match care to symptoms
Your provider helps decide whether your starting point should be physio, chiropractic, RMT, or another covered service.
Leave with a plan
You should understand what was assessed, what to book next, and what to watch between visits.
Frequently asked questions
Can I book before ICBC approves everything?
You should report the crash and get your claim number first. Phoenix can then check the billing details for eligible visits.
Which ICBC appointment should I book first?
It depends on your symptoms. Physio may fit movement and activity limits, RMT may fit soft tissue tension, chiropractic may fit spine or joint concerns, and counselling may fit emotional or sleep-related impacts.
Will Phoenix direct bill ICBC?
Phoenix can direct bill ICBC for eligible appointments when the claim details are available and the visit fits ICBC rules.
What if I need more than one service?
A multi-disciplinary clinic can coordinate care across services when your symptoms and claim support that approach.
Start your ICBC care plan
Helpful pages before or after your first accident rehab visit.