Confirm the details
We confirm the claim number, collision date, requested service, and provider information needed for the visit.
Prepare for your first ICBC rehab visit
First ICBC Claim Appointment in Burnaby and Vancouver
Bring the claim details the clinic needs so we can check the visit and direct-billing path before booking. ICBC handles claim decisions and claim status.
What to have ready
The clinic uses these details to identify the appropriate service, provider, and visit type.
- ICBC claim number
- Collision date
- Photo identification and contact details
- The main symptoms or concerns you want assessed
- The service you want to book
- Any referral or approval information ICBC has given you
What happens before booking
The front desk checks the information needed for the clinic-side booking and billing path.
Check eligibility
We check the service, provider, visit, and direct-billing requirements before booking.
Choose the appointment
We direct you to the visit type that fits the current information and explain any patient responsibility we identify.
What the first visit covers
The provider reviews your history, current symptoms, activity limits, and goals, then discusses an appropriate care plan.
An accepted claim does not mean every service or visit is automatically eligible. Each billing path is checked before booking.
First ICBC appointment questions
Can Phoenix Rehab tell me whether ICBC accepted my claim?
No. Contact ICBC for the claim decision or status. Phoenix Rehab checks only the visit and billing information needed by the clinic.
Which appointment should I choose?
Tell the clinic your main concerns and preferred discipline. We check the available visit type and billing path before booking.
Does Phoenix Rehab direct bill ICBC?
Phoenix Rehab can direct bill eligible visits under an accepted claim. Eligibility is checked before booking.
Can I use more than one service?
Multiple disciplines may be involved when each service and visit is eligible and the care plan supports it.
ICBC preparation and care guides
Review the parent ICBC hub or a focused care page before your visit.